Frequently Asked Questions

On this page you will find the answers to the most frequently asked questions. Is your question not listed? No Problem! You can always contact us by phone (0031 13-5111363) or e-mail.

The questions are devided in [general], [camping] and [renting].

[general] Is it possible to check in after opening hours?

Is it possible to check in after opening hours?
Yes, this is possible. Our reception is opened from 9:00 till 17:00 o'clock. If you arrive after opening hours (until 21:30 o'clock), we ask you to contact us via the intercom. Then one of our staff members will check you in as soon as possible. We would appreciate it, if you let us know in advance if you arrive later, then we can take this into account.

[general] Is it possible to book two pitches or accommodations at one?

Is it possible to book two pitches or accommodations at one?
If you want to book online, you can only book 1 pitch or accommodation at the same time. It is possible to make two seperate reservations. In the comments section you can mention that the two reservations belong together.

[general] Is there an entertainment team, and when?

Is there an entertainment team, and when?

During the Whitsun and Ascension weekend,  May holiday (April 30th till May 8th)and summer vacation (from July 16th till August 25th) there is an entertainment team at Recreatiepark Duinhoeve that organises activities for children.

The entertainment program is mainly focussed on children from 4 - 12 years.

[general] Is there wireless internet and what are the costs?

Is there wireless internet and what are the costs?
Yes, you can use the wireless internet almost everywhere on Recreatiepark Duinhoeve.
The costs for the Wifi, in 2016, are € 0.50 per hour, you can get the login code at the reception.

You can log in with a Wifi code on one device at a time. If you are logged out, you can log in again with another device with the same code.

[general] Are pets allowed?

Are pets allowed?
It is allowed to bring two pets per pitch max.
In the accommodations pets are not allowed. In the rental tents only on request.

[general] Is Recreatiepark Duinhoeve suitable for the disabled?

Is Recreatiepark Duinhoeve suitable for the disabled?
Our accommodations don't have special facilities for disabled people, and are only accessible via a step. For the camping sites, there is an adjusted sanitary building at field "Uil". This sanitary building is equipped with a shower and toilet with special handles.

[general] Should a deposit be paid?

Should a deposit be paid?
Yes, for the campsites it is € 40,-. For the accommodations it is € 100,- or creditcard guarantee.

[general] Can I park my car at the pitch or accommodation?

Can I park my car at the pitch or accommodation?
Yes, it is allowed to park 1 car at your pitch or accommodation. You can park an extra car at the parking place in front of the reception.

[general] Is everything included in the mentioned prices?

Is everything included in the mentioned prices?
The prices on the website are including toursist tax.
There are additional costs, like an extra person, dog, duvet packages or cleaning costs.

If you book online, these costs will be mentioned clearly.

[general] Must there be paid in advance? If so how much?

Must there be paid in advance? If so how much?
Yes. After you have made a reservation, we ask you to pay 50% of the total amount (plus possible booked cancellation insurance) within 14 days after the reservationdate. The other 50% must be paid 4 weeks prior to arrival.

[general] Can I also pay upon arrival?

Can I also pay upon arrival?
If the arrival date is within 14 days after reservation, it is possible to pay upon arrival. This is possible by Meastro card, Visa, Mastercard or cash.

[general] Are unaccompanied youths accepted?

Are unaccompanied youths accepted?
Unaccompanied youth are not allowed.

Camping


[camping] What are the arrival and departure times?

What are the arrival and departure times?
Check in is possible after 13:00 o'clock. You must check out before 12:00 o'clock.

[camping] What is the size of a pitch?

What is the size of a pitch?
About 100m².

[camping] How many ampère is available?

How many ampère is available?
Every campsite has access to 6 amp. (1320 watt).

[camping] Do I have an own water tap, drainage, tv- and electricity connection?

Do I have an own water tap, drainage, tv- and electricity connection?
You have at the comfort campsites. At the basic campsites you have electricity and a shared water tap.

[camping] Can I place a small extra tent at my campsite?

Can I place a small extra tent at my campsite?
One small tent per pitch is allowed. This can not be bigger that 4m2 and should be a point or dome model. Keep in mind, that you should also park your car at the pitch.

Rental


[renting] What are the arrival and departure times?

What are the arrival and departure times?
Check in for accommodations is after 15:00 o'clock. You must check out before 11:00 o'clock.

[renting] Is there a cleaning fee in 2016?

Is there a cleaning fee in 2016?

The cleaning fee is optional.
Rental tents € 20,-
Chalets, Rental caravans, Boslodges and Delta Lodges € 35,-
XL Paradise Lodge € 50,-
Vacation homes € 65,-
Only at our 2/3 person Rooms it is possible to book a "Service Package" (€ 30,-), including towels, duvet packages and cleaning costs.

If you have booked an accommodation and choose not to book the cleaning fee, we ask you to leave the property behind clean and tidy.

[renting] Is it possible to stay with more than the maximum number of people?

Is it possible to stay with more than the maximum number of people?
No, the accommodations are equipped for the maximum number of persons.

[renting] Is it possible to place a baby camping cot in the bedroom?

Is it possible to place a baby camping cot in the bedroom?
Yes, this is possible in the chalets, rental caravans, boslodges, rooms and vacation homes, but not in the delta lodges and XL paradise lodge. You can bring your own, or you can book one in advance. The additional cost for a baby camping cot is € 10, -.

[renting] Should I bring my own sheets?

Should I bring my own sheets?
Pillows and blankets are present in the accommodations, but not in the rental tents.
It is possible to rent duvet packages for € 7,50 per person. You can also bring your own sheets.

[renting] Can I place a small tent at my accommodaton?

Can I place a small tent at my accommodaton?
This is not allowed. Only at the rental tents it is allowed to place 1 small tent.

[renting] How can I get the deposit back?

How can I get the deposit back?
If you have a creditcard, you don’t have to pay any deposit, but we use your creditcard number as a guarantee.
When you pay in cash or with a “meatro” card, we ask for a deposit of € 100,-. After inspection of the accommodation, the repayment amount gets deposited back into your bank account.